Privacy

This privacy policy applies to all business processes in Orkestra AS , hereinafter referred to as Data Controller.

The declaration provides information about data processing carried out by the Data Controller and determines the purpose and means of processing as well as data processing we carry out on behalf of our customers based on their instructions. Processing personal data is necessary for us to be able to fulfill our contractual obligations and serve you as a customer. Personal data can also be used for the following purposes: Sales, contact with customer service, marketing, information, bookkeeping. In the case of marketing by e-mail/text message, explicit consent is obtained in advance. By providing us with your personal information, you agree to the practices and terms described in this privacy policy. If you have objections with regard to our processing of privacy, you also have the opportunity to complain to the Norwegian Data Protection Authority.

Data controller:

Name of company: Orkestra AS
Address: Industriveien 20A, 2020 Skedsmokorset
Email: nader@orkestra.no
Telephone: 409 75 953
Privacy Commissioner: Torgeir Ferdinand Nygaard
Email: ferdinand@orkestra.no
Website: www.orkestra.no

WHAT PERSONAL INFORMATION WE COLLECT AND WHY WE COLLECT IT

Comments

When visitors post comments on the page, the information entered in the comment form is stored in addition to the visitor's IP address and the visitor's browser version. This is done to help avoid frivolous comments.

An anonymous text string generated on the basis of your email address (also called a "hash") may be sent to the Gravatar service to verify whether you have an account there. The privacy policy for Gravatar is located here: https://automattic.com/privacy/. After your comment has been approved, your profile picture will be visible to anyone associated with your comment.

Media

If you upload photos to the site, avoid uploading photos that contain information about the location where they were taken (EXIF GPS). Visitors to the page can download and extract such information from images on the page.

Information cookies

If you post a comment on this site, you can ask us to remember your name, email and website. This information is stored in a cookie and is there to make things easier for you. You then do not need to enter this information again the next time you post a comment. These cookies expire after one year. If you have an account and log in to this site, we will create a temporary cookie to determine whether your browser supports its use. This cookie contains no personal information and disappears as soon as you close your browser. When you log in, cookies are created that store your login information and choices you have made regarding how content should be displayed. Cookies with login information expire after two days, while those with display choices last for one year. If you tick "Remember me", your login information will be stored for two weeks. If you log out of your account, these cookies will disappear. If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not contain any personal data, but only the ID of the article you just edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (eg videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor had visited the website from which the embedded content originates. These websites may collect information about you, use cookies, embed tracking systems from third parties and monitor what you do through this embedded content. This also includes tracking your actions via the embedded content if you have an account and are logged into the website.

Who we share your information with and how long we keep information about you

If you leave a comment, the comment and information about the comment will be stored indefinitely. This is so we can recognize follow-up comments and approve them automatically instead of putting them in a queue where they have to be manually approved by an editor.

For users who register on this website (if this option exists), personal data that they provide in their user profile is also stored. All users can view, edit and delete their own personal data at any time (except username). Site administrators can also view and edit this information.

Your rights regarding information we hold about you

If you have an account on this site or have left comments, you can request an export file containing the personal data we hold about you. This includes all data you have given us. You can also request that we delete all personal data we have about you. This does not include information that we are required to store for administrative, legal or security reasons.

Where we send information about you

Visitors' comments can be checked through an automatic recognition service against spam comments.

Information collected

Information can be registered and stored when you register at www.orkestra.no, when you are in contact with sales and support either via e-mail, chat or when you use our services.

WHERE DO WE STORE INFORMATION ABOUT YOU - AND WHERE DO WE SHARE INFORMATION ABOUT YOU WITH OTHERS?

Subcontractors

The controller also makes use of services provided by 3rd parties. Here is an overview of subcontractors where information may be stored:

Google Workstation
Google Workstation is used, among other things, for handling e-mail, documents (G Disk). Information is stored in these systems and e-mail correspondence or documents may be stored at Google Workstation.

Mailchimp
Mailchimp is used for email marketing or sending newsletters. Name and email can be shared with Mailchimp.

Google Analytics
Google Analytics is used for traffic analysis. IP addresses and visiting patterns are stored.

Bring/Posten
We send packages with Bring/Posten and thus share information related to shipping such as name, telephone number and address.

Shopify
Our store solution. These collect information.

Communication through e-mail and SMS

As a customer, you will be able to receive e-mails and SMS regarding your customer relationship. For example, we will send you e-mails/sms related to orders you have placed, sms with tracking number, forgotten password, information about your customer account, etc. This is defined as legitimate interest and consent will not be requested. We also use e-mail for marketing and communication. As a customer of the Data Controller, you will receive newsletters at regular intervals, especially if you have given active consent to it. It is possible to unsubscribe from the newsletter by clicking on the unsubscribe link in the e-mails.

Inspection and correction

You have a right to access the information registered about you. Access can also be obtained by sending an inquiry to nader@orkestra.no . If the registered information is incorrect or incomplete, you can demand that the information be corrected in accordance with the Personal Data Act.

Storage and deletion

Information that is no longer necessary for the purpose for which it was created is deleted from our systems.

Information on the use of cookies

A cookie is a small text file that is stored on your computer. We use cookies, among other things, to remember your login, password in encrypted form, to improve the user experience and as part of our marketing to new customers. When you visit our services, we set both temporary and permanent cookies. A temporary cookie is often deleted automatically when you close your browser, while permanent cookies can remain on your computer for up to one year. If you want to learn more about cookies, http://www.aboutcookies.org can be used.

The following cookies are used in our services

Use of our store solutions
We use cookies to, among other things, remember you as a customer and remember the contents of your shopping basket. Without cookies, an online store will not be able to function.

Google Analytics
Google Analytics uses cookies to analyze traffic.

Google AdWords
We use advertising through Google's platform. Information cookies are used so that advertising can be targeted based on visitor patterns.

Facebook Pixel
We use advertising through Facebook's platform. Information cookies are used so that advertising can be targeted based on visitor patterns.

Consent in the use of cookies

In accordance with Norwegian law, you have automatically consented to us storing cookies on your computer if you allow this through the settings in your browser.

If you have any questions, you can contact us at nader@orkestra.no