Sales conditions
Here you will find information about the conditions that apply when you shop with us. If you do not receive an automatic confirmation of your order via email, you must immediately contact customer service.
THE PARTIES
Seller: Nader Khalayli
Company name: Orkestra AS
Address: Industriveien 20A, 2020 Skedsmokorset
Telephone: 409 75 953
Organization no.: 820 672 712
Email: nader@orkestra.no
Hereinafter referred to as the seller/seller.
The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.
DELIVERY TIME
The delivery time is 5 working days. During promotional periods, a somewhat longer delivery time must be calculated. If it takes longer, our aim is to let you know about this via e-mail or telephone. If you want more precise information, just send an e-mail to sveinung@orkestra.no
You will be notified by e-mail when the order has been processed.
SHIPPING AND FEES
The system calculates your shipping. Additional fees may apply if you choose a payment method other than card payment or direct payment. Otherwise, no other fees are charged.
If your order contains goods that fit in a letterbox, and we will sometimes send by A-post. Note that you will then not receive a tracking number. Delivery time for A-mail is normally 1 working day. We bear the risk for the products until they are taken over by you, i.e. when you have received the products in your possession. If the delivery of the products is delayed, we will give you information as soon as we are aware of it, together with information about and possibly when delivery can take place, or whether the product(s) are sold out.
Depending on the nature of the products and the length of the delay, you can, depending on the circumstances, withhold the purchase price, demand delivery, demand compensation or terminate the agreement.
PAYMENT
Payment is made by the selected payment method at the checkout. The payment method provided by Stripe and Vipps Checkout and offers card payment and invoice.
PAYMENT OPTIONS
Payment is made in the following ways:
Currency in NOK,
Prices are shown with VAT included at checkout.
Credit card (VISA/MASTERCARD)
Invoice with a 14-day payment deadline
Card information is not stored, and all card information is processed via SSL encryption.
Terms for invoice purchases
Personal data is processed in accordance with current legislation. Our PSP (payment service provider) handles personal data to carry out customer analyses, identifications, credit assessments and marketing. Your social security number is also your customer number with our PSP.
Please note that when you choose partial payment in connection with your purchase, this is an offer for partial payment. The actual account agreement is entered into later in connection with the account agreement being sent to your registered address.
PACKAGES NOT COLLECTED
Packages that are not picked up within 2 weeks are automatically sent back to Orkestra AS, Industriveien 20A, 2020 Skedsmokorset. This means that you must pay return shipping plus a processing fee of NOK 200 for packages that have not been collected.
RIGHT OF RETURN AND RETURN SHIPPING
Of course, we want you to be satisfied with your item. That's why you always have 14 days open to purchase in our online store. The only condition is that the item returns to us in its original condition. The original packaging and any labels must be attached to the return. If you have received the wrong item or a defective item, we are of course responsible for the return cost. Follow the instructions explained below to return your items to us. The only requirement for returns is that the goods have not been used and that the original packaging is not damaged. As soon as we have examined the return package and there is nothing to complain about, the refund will be made. Any damage to the item leads to a reduction in the refund (read the section above).
For security reasons, the refund will only be made to the same card/account from which the original payment was made. In the event of a refund of card purchases, your card is credited using a unique reference number that identifies the transaction. The card information has therefore not been stored by Orkestra AS.
Returns may not be sent against cash on delivery or cash on delivery - these will not be redeemed. In July, the processing time for returns may be somewhat longer.
REFUND
In case of cash payment against cash on delivery, we will refund the amount to your account number. State your account number on your return label or give this information to our customer service.
COMPLAINT
If you receive a defective or incorrectly sent item, please contact our customer service as soon as possible, but no later than 14 days if the item is damaged on delivery. Of course, we are responsible for the shipping costs in the event of wrong delivery and complaints.
If there is a defect in the thing, the consumer must, within a reasonable time after he or she discovered or should have discovered it, notify the seller that he or she wants to claim the defect (complaint). This deadline for advertising can never be shorter than two months from the time when the consumer discovered the defect.
Complaints must be made no later than two years after the consumer took possession of the item. If the thing or parts of it are intended to last significantly longer in normal use, the deadline for advertising is five years. This does not apply as far as the seller, by means of a guarantee or other agreement, has assumed responsibility for defects for a longer period of time. The deadlines according to the first and second sentence also do not apply if there is a deficiency according to Section 15, second paragraph, letter g.
Complaints can instead be submitted to the person who, in agreement with the seller, has undertaken to remedy the deficiencies. If the consumer does not complain in time, the right to assert the defect is lost. This does not apply if the seller has acted grossly negligently or otherwise contrary to honesty and integrity
believe. The right to enforce the deficiency can also be lost according to the Limitation Act's rules on limitation.
Once we have approved the complaint, one of the following happens:
- If it is possible to repair the item, we will repair the item for you, possibly
another solution is agreed upon if it is an urgent matter. - You will receive a new identical item.
- You get back the money you paid for the item.
LAWS AND DISPUTES
Purchases through Orkestra AS are primarily governed by the Right of Cancellation Act and the Consumer Purchase Act. More information about your rights and obligations as a consumer can be found at the Consumer Council.
PERSONAL INFORMATION
In accordance with the Personal Data Act, we must ask you for your consent to us processing information about you. All personal data that you give us or that we learn about will be processed by Orkestra AS in its capacity as data controller. The personal information you give us may possibly be used to secure deliveries to you, for credit checks, and to be able to provide you with offers and information about our range.
The information you give us is only available to Orkestra AS and our related companies. You have the right to access the information registered about you. You always have the right to demand that Orkestra AS removes or corrects the information held about you. By approving Orkestra AS' purchase terms, you agree to the above.
MINORS
If you are a minor (younger than 18 years), you must have your parents' approval before you can order from us.
PRINT ERROR
We reserve the right for misprints and incorrect pricing on the page and reserve the right to reject orders.
