If you wish to exchange the received item in a different size or colour, or for a different product, you must place a new order on our website.
You fill in the cancellation form and return the item to us. We credit the return when it arrives at our premises, within 10 days at the latest. We recommend sending returns with tracking.
Click here to download the cancellation form.
Return costs are covered by the customer.
Name of company: Orkestra AS
Address: Industriveien 20A, 2020 Skedsmokorset
Telephone: 456 30 967
Email: sveinung@orkestra.no
Write your name and order number clearly on the cancellation form. Make sure that the goods you want to exchange/return are unused and that all labels are attached. Return costs are covered by the customer.
Right of withdrawal
The Right of Cancellation Act gives you the right to cancel your purchase. The right of withdrawal requires that you notify us of this no later than 14 days after you receive the delivery (withdrawal period). Goods must be returned in substantially the same condition as they were received. In the event of a correctly completed return (in accordance with the Act on withdrawal periods), the full price of the goods will be refunded to the buyer. The right of withdrawal form is attached to the order confirmation which is sent per e-mail. An item that is returned due to use of the right of withdrawal must be able to be sold as new. In practice, this means that it must be returned in the same condition and quantity as when you received the product, and as you yourself expect a new product to be delivered. Where this is not complied with, returned goods will be returned to the sender. We recommend sending returns with tracking.
The return costs are borne by the consumer unless the seller has breached the agreement or the seller has, in accordance with the agreement, delivered a replacement item because the ordered item was not available. We recommend sending returns with tracking.
In July, the processing time for returns may be somewhat longer than normal.
Sent in return to:
Name of company: Orkestra AS
Address: Industriveien 20A, 2020 Skedsmokorset
Telephone: 456 30 967
Email: sveinung @orkestra.no
